Managed IT Services

Managed Cloud Application Services

Intellibytesoft has been a trusted provider of managed IT services since 2005, guiding businesses of all sizes through the complexities of IT operations. With the rapid pace of technological advancement, companies are continually challenged to maintain a robust and scalable IT infrastructure while keeping up with emerging innovations. Intellibytesoft ensures that businesses can focus on growth and innovation, knowing their IT environments—whether on-premises, cloud-based, or hybrid are expertly managed, secure, and optimized.

Our Managed IT Services Plans

Here are the three managed services tiers we offer. Each tier builds on the previous one, with more comprehensive offerings at the higher levels.

Tier 1: Basic IT Management
- 24/7 System Monitoring: Continuous monitoring of critical systems to ensure uptime.
- Help Desk Support: Basic troubleshooting and remote assistance for end users.
- Patch Management: Regular updates and patch installations for software and systems.
- Antivirus and Malware Protection: Protection against viruses, malware, and other threats.
- Backup & Disaster Recovery: Automated daily backups with recovery options.

Tier 2: Advanced IT Management (Includes all Tier 1 services)
- Advanced Network Management: Proactive monitoring and optimization of network performance.
- Cloud Optimization and Management: Cloud resource usage management for cost savings and efficiency.
- Device Management (Mobile & Desktop): Centralized management of desktops, laptops, and mobile devices.
- Vendor Management: Coordination with third-party vendors for software and hardware support.
- User Training & Security Awareness: Regular sessions on best IT practices and cybersecurity. Chalk talk sessions on difficult tickets among NOC staff.

Tier 3: Comprehensive IT Management (Includes all Tier 1 and Tier 2 services)
- Cybersecurity Incident Response: Full incident response in case of a breach or cyberattack.
- Custom IT Strategy & Roadmap: Development of a strategic IT plan mapped to business goals.
- Compliance Management: Ensuring systems meet industry regulations like HIPAA, GDPR, etc.
- Data Analytics and Reporting: Advanced analytics tools to provide insights into performance and productivity.
- AI/ML and IoT Support: Managing and supporting advanced technologies like AI, machine learning, and IoT with automation and optimized solutions to align with customer’s objectives.

Explore our managed services

Managed Collaboration Technologies

Are you looking for a comprehensive managed services solution for your collaboration technologies? We can help. Our team has extensive knowledge of: Cisco Unified Communications, Call Manager, and Cube, as well as E911 services SIP gateways and Telecom PSTN technologies.

Network Operations Center - Enterprise Networking

Do you need network operations support? Our Network Operation Center (NOC) is one of 3 centralized facilities that can monitor and manage your network infrastructure. The NOC is staffed by trained network professionals who monitor performance, diagnose and troubleshoot issues, and implement solutions to maintain the reliability, integrity, and availability of the network.

Managed Help Desk

Are you tired of managing your company’s IT issues alone? Our Managed Help Desk service provides you with a team of highly skilled technicians who will work around the clock to keep your systems running smoothly. Let us handle your IT needs so that you can focus on growing your business.

Network Operations Center - Cybersecurity

Are you concerned about the security of your organization’s sensitive data? Our Cyber Security NOC is designed to provide comprehensive protection against modern cyber threats. Our SOC provides 24/7 monitoring and support as well as advanced threat detection and response.

Managed Cloud Application

Are you looking for a solution to manage your applications? Our team of experienced professionals provides 24/7 support for all your application needs. We take care of everything from infrastructure management to application deployment and maintenance so you can focus on your business.

Intellibytesoft, because of its unique international field services capabilities, offers on-site support consisting of problem troubleshooting, replacing/upgrading products, scheduled maintenance visits, emergency callouts when there is loss of service, etc. The engineer dispatched to the site will have real-time access to an SME at our NOC facility. This service with a 4-hour response can be made part of your SLA or as a one-off service. We currently support hundreds of cities throughout the United States and 120 other countries.

This tiered model gives businesses flexibility to choose the level of IT management they need, while allowing them to see value in upgrading to higher tiers.

Endpoint Management

Intellibytesoft offers extensive endpoint management services, recognizing that endpoints represent one of the most vulnerable aspects of an IT infrastructure. These devices—whether desktops, laptops, mobile devices, or IoT—serve as gateways into your network and require constant monitoring, updating, and security enforcement to prevent breaches and downtime.

Our Endpoint Services Include:

Device Provisioning: Managing new device rollouts with custom configurations.
Unified Endpoint Management: A comprehensive approach to managing and securing all endpoints through a single console.
Patch Management: Ensuring all endpoints are updated with the latest security patches and software updates.
Endpoint Security: Implementing advanced threat detection, anti-virus, and real-time monitoring to identify and block potential vulnerabilities.

We manage the full spectrum of endpoints, including traditional workstations, mobile devices, and the rapidly expanding world of IoT.

Cloud Management

Intellibytesoft cloud operations managed services can become an extension of your daily operations, supporting your business goals and objectives. Our team can deliver cloud capabilities to expertly support and simplify your operations through AI/ML tools, automation, and continuous innovation. We also concentrate on improving consistency, lowering costs and promoting compliance

We offer various options for cloud native monitoring services using either your network management systems (NMS) or GlobalXperts NMS tools to help you increase the availability and performance of your cloud applications and services. Our capabilities provide a holistic solution for gathering, analyzing, and responding to telemetry data from your cloud environment.

Cloud Management Solutions

Our cloud management solutions are crafted to enhance business value by driving innovation that goes beyond conventional IT services:

Provide flexible service delivery options
Enable responsive, data-focused operations
Boost efficiency with cloud-native automation and streamlining
Allow your team to focus on high-impact, value-driven projects

Hybrid IT Management

A hybrid strategy works best for many organizations. We provide tailored services to help you design, oversee, and enhance a hybrid IT environment that brings together the strengths of both on-premises and cloud systems.

Smooth workload transitions
Cloud-based backup and restoration
Cost efficiency with a hybrid setup

Managed Database Services

Managing databases involves complex tasks like administration, patching, upgrades, and performance analysis, which can be highly resource intensive. Let us manage these challenges, so you can allocate your resources where they are needed most.

Security Management

Intellibytesoft secures your data both at rest and in transit using advanced encryption methods. We monitor vulnerabilities, perform audits, and apply necessary security updates to maintain top-notch protection for your databases.

Microsoft SQL Database Management

We have in-depth expertise in optimizing Microsoft SQL environments. GlobalXperts' certified SQL DBAs are experienced in handling multi-tenant setups, Always On Availability Groups (AOAG), Always Encrypted, Dynamic Data Masking, and JSON Support.

Upgrades and Patches

Our database management services include installing critical updates, patches, and upgrades to ensure your databases remain secure and operate at peak efficiency, reducing potential risks.

Oracle Database Management

We provide comprehensive solutions across the entire Oracle technology stack. Our team has deep expertise in Oracle technologies, including Multitenant, Real Application Clusters (RAC), GoldenGate, Active Data Guard, Advanced Security, and RMAN.

Amazon (AWS) Database Management

Our team has specialized knowledge and experience with AWS database services, including Amazon RDS for relational databases, Amazon DynamoDB for NoSQL solutions, Amazon Redshift for data warehousing, and Amazon ElastiCache for in-memory caching.

NOC - 24/7 DB Support

Our network operations center (NOC) operates around the clock, 24/7/365, providing real-time support for any database issues. In addition to remote troubleshooting, our NOC coordinates the deployment of engineers to on-site locations when necessary, ensuring swift and effective problem resolution.

Performance Optimization

Intellibytesoft database experts enhance performance by analyzing system metrics, identifying bottlenecks, and optimizing configurations, indexes, and query plans. We monitor resource usage and scale accordingly for faster, more efficient query execution.

Incident Diagnosis and Resolution

Our team continuously monitors database performance, enabling rapid identification and resolution of issues, minimizing downtime, and keeping your business processes running smoothly.

Systems and Infrastructure Management

Your IT infrastructure is the backbone of your organization’s business operations, from managing workloads
to storing critical data.GlobalXperts ensures that your servers, storage solutions, and virtualization platforms
are secure, efficient, and optimized to meet the demands of your business.

Our managed services cover the full range of infrastructure components, delivering the operational excellence you need:

Application and Software Management

In today’s competitive landscape, applications are key drivers of productivity, innovation, and customer engagement. Intellibytesoft delivers comprehensive management services to ensure your critical software operates at peak performance and stays secure.

From enterprise applications to specialized software, Intellibytesoft ensures smooth, uninterrupted performance:

ERP Systems (SAP, Oracle, Microsoft Dynamics)

We manage a wide array of enterprise applications, offering monitoring, optimization, and support to keep these platforms running smoothly.

Enterprise Resource Planning (ERP): Managing SAP, Oracle, and Microsoft Dynamics.
Customer Relationship Management (CRM): Salesforce, HubSpot, and Dynamics.
Collaboration Tools: Office 365, Google Workspace, Slack, Microsoft Teams.

DevOps Pipelines and CI/CD Tools

Our DevOps management services help streamline your software development process with effective CI/CD tools.

DevOps Tools: Jenkins, GitLab CI, Bamboo.
Automation: Automated testing, deployment, and monitoring.
CI/CD Pipeline Design: Tailored solutions for continuous integration and delivery.

Cloud-Native Applications (Containers, Microservices)

GlobalXperts also specializes in managing custom-built and cloud-native applications. Our DevOps expertise helps us support containerized applications, microservices architectures, and CI/CD workflows.

Container Orchestration: Docker, Kubernetes, AWS Fargate, OpenShift.
Microservices: Designing, deploying, and managing scalable, distributed systems.
DevOps Tools: Jenkins, GitLab CI, Bamboo.

Container Orchestration (Docker, Kubernetes)

Our expertise ensures optimal management and orchestration of containers using Docker and Kubernetes.

Orchestration: Managing multi-container applications.
Cloud-native architecture: Optimized for scalability and performance.

Customer Relationship Management (CRM) platforms

We assist in CRM platform management to enhance customer engagement and improve operational efficiency.

CRM Tools: Salesforce, HubSpot, Microsoft Dynamics.
Customer support and engagement strategies.

AI and ML applications

Our AI and ML application services ensure the smooth deployment and management of machine learning models.

AI/ML Frameworks: TensorFlow, PyTorch, Scikit-learn.
Model Deployment: Deploying models in production environments.
Continuous Monitoring: Monitoring AI/ML model performance.